Last updated: March 13, 2024
1. Our Commitment to Privacy
Your privacy is important to us. To protect the privacy of the visitors to the Heritage Pool Supply Group website at www.heritagepoolsupplygroup.com (the "Site"), Heritage Pool Supply Group (“we,” “us,” and “our”) has developed this Privacy Policy ("Policy") explaining our information practices and the choices you can make about the way your information is collected and used. To make this Policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested or submitted. Please read below for more specific information on the type of information that we collect and how we use it.
2. Types of Information We Collect
We collect information you voluntarily submit, such as your name, title, postal address, e-mail address, telephone number, and other contact details information you may provide. If you choose to contact us, we also collect your name, your e-mail address, the comments or questions you submit through the Contact Us page and your suggestion or customer service request, along with any of the following information that you would like us to have in order to respond to your request: company, address, telephone number, facsimile number.
Some information about you is also collected automatically from your device (e.g., IP address, internet provider, operating system and browser used, domain names of the computers you use to visit our Site, type of device, such as laptop or smart phone, log files, Uniform Resource Identifiers of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply and other parameters concerning the user's operating system and computer environment, and/or device cookie settings and other device details, such as MAC address). And some information about you is also collected automatically from your internet browser (e.g., browser type, operating system type or mobile device model, viewed webpages, links that are clicked, the keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site and the pages visited, the number of times you return, or other click-stream or site usage data, and emails we send that you open, forward, or click through to our Site).
3. How We Use the Information We Collect
We use your information to perform all management activities connected with your order, including administrative management of the contract, delivery of goods, management of any claims and litigation, and to validate, confirm, verify, deliver, install, and track your order; and to send you information related to products and services, including catalogs, promotions, rewards, upcoming events, invoices, technical notices, updates, security alerts, and support and administrative messages.
We use the information obtained when you contact us through the "Contact Us" link to process your suggestion or customer service request; to respond to your requests; and to manage your relationship with us.
We may also use this information to enhance your online experience, including as a way to recognize you and welcome you to our Site; to personalize your experience; to provide you with customized content; and to inform you about other services and products that may be available through us, our affiliated companies, and our marketing partners.
You information is also used to manage and administer our Site features, programs, and services; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and to enable the communication through technical service providers.
4. Parties to Whom We Disclose the Information We Collect
We will disclose the information to related entities; to certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our Site, conduct promotions or surveys, fulfill orders, etc.); and to third parties whose products or services may be of interest to you. We may also disclose your information to comply with applicable legal and regulatory requests and obligations (including investigations); to establish or defend legal claims and allegations; for security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct; and to seek advice from lawyers, auditors, and other professional advisers.
5. Other Information Collected
We may from time to time contract with third parties who place information, or other promotional material or links on our site. If you click on a link provided by a third party and leave our site, whether through a link or through visiting another Web site framed within our Site, you are subject to the privacy policies of these third parties. We do not have responsibility for or access to the information collected by these third parties.
6. Our Commitment to Data Security
The security of all information associated with our users is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. No sensitive data is stored in the pages directly. We have administrative, technical, and physical safeguards in place to protect your personal information once it reaches us. However, "perfect security" does not exist on the Internet, therefore you transmit information to us at your own risk.
7. Cookies and Tracking Technologies
The Site may use session or persistent cookies to collect and store data about your preferences and navigation to, from, and on the Site. These cookies may be ours or they may be third-party cookies from a vendor or service provider. The Site uses cookies to collect aggregate information, and to improve our service provision. Session cookies are used for purposes such as counting visits to certain webpages. Session cookies are eliminated when you exit your browser. Persistent cookies may be stored on your computer by your browser. Persistent cookies tell us if you have visited the Site before or if you are a new visitor. Third-party cookies are installed by third parties and collect information from users of the Site to serve advertising marketed towards a specific target audience or to carry out research into behavior, demographics, or spending habits.
Most browsers automatically accept cookies. You can disable this function but disabling cookies may impact your use and enjoyment of the Site.
Similarly, we use tracking web beacons to track use of the websites. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We may also employ session replay software on our Site. We, our service providers, and our business partners may collect information about individuals’ online activities over time and across third-party websites when an individual uses our Site.
8. Do-Not-Track Signal
We currently do not honor “Do-Not-Track” signals from your browser.
9. Information for Site Visitors and Business Contacts from California
We provide a business-to-business service. If you are a California resident and we receive your personal information in any of the ways included above, we may use your personal information and business details as described in this Policy. California law provides you with the following rights with respect to your personal information, subject to certain limitations:
In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Policy, we have not sold your personal information. For the 12-month period prior to the date of this Policy, we have only shared personal information as described above. We do not use or disclose sensitive personal information, as defined in applicable laws, for any purposes other than those permitted by applicable law.
Opt-Out Preference Signals: We are working towards enabling Global Privacy Control (GPC) as an additional way for you to submit a request to opt out of the sale and sharing of your personal information through browsers and/or browser extensions that support such a signal. Until then, you can opt out of the use of third-party cookies for personalized advertising by setting your cookie preferences on your browser.
To submit any of the above requests, you may contact us at 877-744-7740 or by email at info@heritagepsg.com. Please note that we are only required to honor requests to know twice in a 12-month period.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to provide us with additional information such as your email address, order numbers of previous orders of our products and services, or the last four digits of a credit or debit card used to make a purchase. We also may use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under California’s consumer privacy law. Please note that your exercise of these choices is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege).
Authorized Agent:
California consumers may use an authorized agent on their behalf to exercise a privacy choice discussed above. If you are an authorized agent acting on behalf of a California consumer to communicate with us or to exercise a privacy choice discussed above, you must be able to demonstrate that you have the requisite authorization to act on behalf of the resident and have sufficient access to their laptop, desktop, or mobile device to exercise these choices digitally. If you are an authorized agent trying to exercise choices on behalf of a Heritage Pool Supply Group user, please contact us using the information below with supporting verification information, which includes a valid Power of Attorney in the State of California, proof that you have access to the consumer’s interface, and proof of your own identity.
Non-Discrimination:
We do not discriminate against California residents who exercise any of their rights described in our Privacy Policy. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
Record Retention:
We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your personal information no longer than is reasonably necessary to carry out the purposes listed in this Policy or as required by law. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our business contacts and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
10. Changes to Our Privacy Policy
We reserve the right to change our Policy from time to time. If we make any substantial changes, we will notify you by posting a prominent announcement at our home page located at .
11. How to Contact Us
For other information or questions regarding this privacy policy or our practices, please contact us at 877-744-7740 or send us an e-mail to info@heritagepsg.com.